If you walked into your local car dealer and requested a 30,000-mile maintenance service, is it safe to assume that the dealer will follow manufacturer guidelines when servicing your car? Should the dealer “only” follow manufacturer guidelines? Can they bend the guidelines…?
Here’s a recent and very common scenario that occurred at a local Toyota dealership….
A service customer called the dealer to schedule the manufacturer’s recommended 30,000-mile service for his 2005...